Update as of June 12, 2020
We are entering Phase II of our reopening on Monday, June 15, 2020, during this phase we are operating with a maximum occupancy up to 60% of that allowed by current fire code on the casino floor. Our new hours of operation will be Monday-Thursday 10AM-4AM, Friday 10AM-Monday 4AM, making the weekends open for 24-hour gaming.
An additional 166 slot machines will be turned on and available for play beginning on the 15th.
Additional table games will open during this phase in accordance to State and Lottery guidelines, more details to be announced on social media next week.
Beginning on Thursday, June 18, the hotel will be operating at 60% occupancy of that allowed by current fire code and is accepting reservations as well as honoring those booked prior to the closure. Hotel guests may use the entrance located in the Hotel valet and must complete the required temperature check and medical screening prior to checking in. Additionally, at this time valet, business center, fitness room and pool will be unavailable.
In addition to the reopening of the hotel, Jerry Longo’s Meatballs & Martinis will open with a curated menu inclusive of the Longo’s “Classic” Meatball Salad. Longo’s will be open 4PM-10PM on Thursdays, 4PM-11PM Fridays & Saturdays and 4PM-10PM on Sundays. The Garden Café which reopened during Phase I will be offering a more comfortable version of sit-down dining service; Café breakfast will be 8AM-11AM and lunch & dinner 11AM-10PM, daily. The bars in each of these locations will be open and with 8-foot social distancing guidelines in effect. Guests of the same household can sit together. Sweet Perks Too will remain open for grab and go service.
Update as of May 28, 2020
We’ve missed you! Our Dover Downs family would like to extend our deepest gratitude to the doctors, nurses and frontline workers who have helped bring our nation back to its current state.
We appreciate everyone’s well wishes toward our staff, and we hope this communication finds you in good health. We are certain we speak for almost everyone; we look forward to life getting back to normal!
We will be reopening on June 1, 2020 at 10AM. Our commitment to safety is our top priority and we will be following all guidelines set in place by the State of Delaware. During this time the Casino will be open from 10AM-2AM daily.
- Guests and team members will be required to complete medical screenings and temperature checks prior to entry to the property.
- Delaware Social Distancing requirements are 8 feet at slot machines and in restaurants.
- Delaware Social Distancing requirements are 6 feet while standing and circulating throughout the property.
- Guests and team members are required to wear facial coverings on property, at all times. It is recommended that you please bring your own facial covering.
- Our dedicated staff will provide frequent cleaning and disinfecting of all areas.
- Hand sanitizer will be available throughout the casino.
- Employees have been instructed to constantly wash their hands, maintain appropriate distancing, wear facial coverings, and stay home if they have a fever or feel sick.
Current state regulations include restricted capacity. During the first phase of our reopening, you can expect a different overall experience at Dover Downs. Please be reminded, that your safety and security is our top priority. The following amenities/perks are temporarily unavailable.
- Table Games
- Most Restaurants
- Toppers Spa/Salon
The following dining and beverage options will be open during this phase:
- Garden Café will serve lunch and dinner, daily 11AM-8PM
- Limited menu in place, adhering to all Phase 1 guidelines
- All food is take-out style, but may be consumed in Garden Café seating following 8 ft rules
- Sweet Perks Too will be open during all hours of operation in Phase 1 (10AM-2AM daily)
- Beverage service on the casino floor will be available during all hours of operation (10AM-2AM daily)
With respect to the State of Delaware and the responsibility to limit the congregation of large groups beyond the approved capacity, the offers listed in your monthly Capital Club Rewards mailer will be redeemable based on new designated time frames within the new offer period when we can safely encourage trip incentives. As always, these offers do not accumulate.
As soon as we safely can, we will begin reopening and rolling out all the amenities/perks you expect at Dover Downs. We are thrilled to welcome you back, and we look forward to seeing you soon!
Update as of May 21, 2020
A message from George Papanier, president & chief executive officer of Twin River Worldwide Holdings, Inc.
Click here to view the statement from George Papanier, president & chief executive officer of Twin River Worldwide Holdings, Inc.
Update as of April 1, 2020
From the desk of Phil Juliano, executive vice president & chief marketing officer of Twin River Worldwide Holdings, Inc.
Click here to view a letter from the desk of Phil Juliano, executive vice president & chief marketing officer of Twin River Worldwide Holdings, Inc.
Update as of March 25, 2020
We Care About Our Community
Our staff has been working hard in the last week to provide food and support for so many great organizations in the area! We have given over $10,000 in produce, dairy and egg products to The Food Bank of Delaware, the Interfaith Mission Shelter, the Emmanuel Church Food Pantry, the Holy Trinity Community Food Pantry, and the House of Pride Food Pantry of Dover. The Food Bank supplied over 2,400 cars at a drive through food pantry on property with care packages with the support of Dover Downs and Dover Motorsports. We will continue to give as much as we can this week in order help our community during this time. Stay safe.
Update as of March 18, 2020 • 2PM
Statement issued by Nick Polcino Jr., Vice President/General Manager of Dover Downs, Inc. on Closure of Dover Downs Casino & Hotel due to the Coronavirus outbreak.
“Dover Downs, Inc. is cooperating fully with Governor Carney’s directive to temporarily close Dover Downs Casino. On March 16 we had suspended operation within the casino, with our hotel and select restaurants fully operating. We have now made the decision to temporarily close the entire property including the hotel and restaurants beginning at checkout (11:00AM) on Thursday, March 19. We will continue to work closely with the State during this period of closure. We sincerely regret any inconvenience to our customers. However, the State’s efforts to slow the spread of the COVID-19 virus are of paramount importance. We believe this preventative approach is a necessary step to help ensure the health and safety of our employees, customers, and all Delawareans. During our closure, we will work diligently to implement additional protective measures for our customers upon re-opening. We will keep you apprised of any updates relative to the temporary closure of Dover Downs Casino.” The property’s call center will remain open until noon on Thursday, March 19. Please call VIP Services at 1-800- 711-5882 for more information.
Update as of March 16, 2020 • 4PM
Statement Issued by Nick Polcino, Jr., Vice President/General Manager of Dover Downs, Inc. on Closure of Dover Downs Due to the Coronavirus Outbreak
“Dover Downs, Inc. is cooperating fully with Governor Carney’s directive to temporarily close Dover Downs Casino. We will temporarily close to the public at 8:00 pm tonight – March 16th – but our take out restaurant (Sweet Perks, located in the hotel lobby) and our hotel will remain open and fully operational. We will continue to work closely with the State during this period of closure.
We sincerely regret any inconvenience to our customers. However, the State’s efforts to slow the spread of the COVID-19 virus are of paramount importance. We believe this preventative approach is a necessary step to help ensure the health and safety of our employees, customers, and all Delawareans.
During our closure, we will work diligently to implement additional protective measures for our customers upon re-opening. We will keep you apprised of any updates relative to the temporary closure of Dover Downs Casino.”