Q. What time does the casino open?
A. Come Play!® For your gaming enjoyment, the Casino is open 24 hours daily. The casino only closes - by law - on Easter Sunday and Christmas annually.
Q. What are the hours of the Capital Club®?
A. Currently, they are:
- Sunday - Thursday 8 a.m. - 1 a.m.
- Friday & Saturday 24 Hours
Q. What is the minimum age to enter the casino?
A. You must be 21 years of age to enter the slot facility.
Q. Do security officers check ID at the door?
A. Yes. We are committed to responsible gaming and that includes ensuring that visitors are of legal age to enter the facility.
Q. What do you consider a valid ID?
A. We accept a valid, current driver's license, state-issued identification, military identification and passport as valid identification for all transactions at the Capital Club.
Q. Can my spouse and I use the same Capital Club Card?
A. Each Capital Club account is unique to one individual.
Q. What kind of / how many slot machines do you have?
A. Currently, we have nearly 2,500 slot machines in the latest themes of both reel and video format, ranging in denominations from 1 penny to $100.
Q. Can I win big money on slots?
A. YES! Our largest jackpot - and the largest jackpot ever in the state of Delaware - is $4.8 million, won in May 2011! Click here to see our BIG WINNERS!
Q. Do you have table games?
A. Dover Downs Hotel & Casino offers 40 tables: Craps, Roulette, and card games including Blackjack, Spanish 21, Baccarat, 3-Card, Let it Ride, and Pai Gow Poker. Check out the third floor, first-class Crown Royal® Poker Room with tables, all featuring Texas Hold'em, 1-2 no-limit games and above and 2-4 limit games and above. Try our Progressive Bad Beat Jackpot and our Poker Tournaments. Click here for the Crown Royal Poker Room.
We also offer multiplayer video lottery terminals, which combine a "virtual" video dealer and exciting player interaction with fully-automated table game play. We have electronic Roulette, and the electronic variations of Black Jack offer greater flexibility in game wager amounts while nearly doubling the number of hands played per hour when compared to traditional live table games.
Q. How do I qualify for promotions?
A. Each promotion, event and giveaway is structured to reward Capital Club Members, based upon their individual levels of play. We appreciate the fact that you choose Dover Downs Hotel & Casino as your gaming and entertainment destination. We constantly evaluate and improve our offers to ensure that all levels of players receive benefits consistent with their play. To be certain that you receive all of the wonderful promotional gifts for which you may be entitled, please use your Capital Club Card every time you play.
Q. Do I have to be present to win a giveaway?
A. Yes. You must be present during our events, giveaways and promotions to be eligible to participate and to win. Specific rules for each promotion are available at the Capital Club.
Q. What are the official Capital Club Rules?
A. Simply click here to view the official Capital Club Rules.
A. On your next visit to Dover Downs Hotel & Casino, stop by the Capital Club with your valid ID. A friendly Capital Club representative will update your contact information. If you prefer, you may call the Capital Club at 302-674-4600, ext. 3821, and with a few verification steps we will update your information over the phone.
Q. Where did my Points go? My balance on the machine reads 0.
A. The balance on the screen shows only the Points that you have earned on that day. At the conclusion of each trip, your Points are posted to your account in the form of Comp Dollars. Each Point earned is worth 25 cents that you may spend at our luxury Four Diamond hotel, 13 restaurants and bars, beautiful full-service spa/salon, and for NASCAR® tickets, concerts and events.
Q. How much does it take to earn a point?
A. The amount of coin-in required to earn a Point is set up differently on different machines, but generally, the slot machines of 1 penny to $1 denominations will require $80 coin-in to earn a Point.
Q. What is calculated as coin-in by the system?
A. Coin-in is not only out-of-pocket money you play through the slot machine, but also anything you win then replay through the machine. For instance, if you play $20 through a slot machine and win $18 on that play, and then play all of that through the machine, your coin-in is $38.
Q. What is the worth of Points at Dover Downs Hotel & Casino? How does this compare to other properties?
A. Each Point earned on your account will add $0.25 to your Comp Dollars balance. These Comp Dollars may be used at any food or retail outlet at our property. Occasionally, we also offer special promotion days when you may redeem your Comp Dollars for cash or for FREE Slot Play.
Additionally, there are different promotions each month when you may earn a gift or entries into drawings based on the number of Points you have earned during the promotional earning period. These promotions do not deduct any Comp Dollars from your account.
- The Points earned at Dover Downs Hotel & Casino give you MORE!
- Dover Downs Hotel & Casino: 1 Point = 25 cents in Comp Dollars
- Many casinos: 1 point = 1 cent
Q. How can I find out my Comp Dollars balance?
A. Click on "My Account" at the top of this page to view all of the updated details on your account. For your protection and privacy, we will also provide this information in person or via telephone.
In person - On your next visit, insert your Capital Club Card into any slot machine. After the card reader shows your name, press the "PROMO" button. If the screen gives you a choice, you will need to press "1" for sweepstakes/promo balance.
Across the top of the screen will scroll your Comp Dollars balance. This is the dollar amount available for you to spend at our property on services, food and merchandise. You may also visit the Capital Club with your valid ID and one of our friendly Capital Club representatives will gladly give your Comp Dollars balance.
Via telephone - Call the Capital Club at 302-674-4600, ext. 3821, and with a few verification steps we will gladly give you your Comp Dollars balance.
Q. May I redeem my Comp Dollars for cash?
A. Yes. You may redeem your Comp Dollars for cash at the Capital Club with a valid ID, once per gaming day. The redemption ratio is 2:1. A balance of 30 Comp Dollars must be left on your account.
Q. How long do my Points/Comp Dollars remain on my account?
A. Comp Dollars will remain on your account as long as your account stays active, which requires that you earn at least 1 Point in a year's time.
Q. Do Comp Dollars expire?
A. Current rules state that if you earn at least 1 Point per year, your Comp Dollars will remain on your account and available for use at our facility.
Q. What is FREE Slot Play?
A. FREE Slot Play is the equivalent of free cash to play on slot machines and is exclusive to Capital Club Members. FREE Slot Play is another of our many promotional offers and is awarded based on player activity.
Q. I received your offer for FREE Slot Play. How do I use it?
A. Begin by setting up a personal identification number (PIN) at the Capital Club then find a FREE Slot Play-compatible machine and follow these steps:
- Insert your Capital Club Card.
- When the "PROMO" light flashes, PRESS the PROMO button.
- Press "2" to collect FREE Slot Play.
- Enter your 4-digit PIN. Careful: you must enter the correct PIN by the third attempt or you will need to visit the Capital Club to receive a new PIN.
- After you enter your PIN, a screen will show:
- Available Dollars
- Enter Amount
- Using keypad numbers, enter the whole dollar amount of your available FREE Slot Play to download to this slot machine.
- Play off your FREE Slot Play!
- Once all FREE Slot Play is spent, you may cash out any winnings.
- Repeat these steps to see if you have additional FREE Slot Play.
A. Each promotion/event/giveaway has different criteria based upon activity on your Capital Club Card. We appreciate the fact that you choose Dover Downs Hotel & Casino as your gaming destination. We are constantly working on improving our offers to be sure that all levels of players receive offers that match their play.
Q. How may I obtain a Win/Loss statement and a W2G statement?
A. You may request instant access to your Win/Loss and W2G statements via the "My Account" prompt above, or visit the Capital Club and request that a copy be mailed to you (expect 2-3 weeks for delivery).
Q. Can I walk from the hotel to the casino?
A. Yes. From the hotel lobby, the casino entrance is located to the left of the front desk. From outside the hotel, the casino entrance is located to the left beneath the hotel porte cochere.
Q. What kind of accommodations do you have for disabled people in the casino?
A. All of our slot machines are wheelchair accessible. Our slot ambassadors are happy to assist with any special requests you may have.
Q. Can I smoke in the casino?
A. In compliance with Delaware's Clean Indoor Air Act (November 27, 2002), all areas inside the facility are nonsmoking.
Q. Where are your smoking areas?
A. There are Smoking Pavilions located outside the main entrances of the facility complete with comfortable seating areas, heaters and covered wind breaks. Also, the Terrace Lounge, located at the north end of the Casino, is accessible from inside and outside the Casino. Click here to view our property map to find designated smoking areas.
Q. Will you be expanding?
A. In 2008, the casino completed The Colonnade, a magnificent expansion including 500 additional slots, a new Capital Club, state-of-the-art Race & Sports Book, Doc Magrogan's Oyster House, Frankie's, Godiva Chocolatier, Swarovski Crystal, Fashions of The Colonnade and The Marketplace.
NASCAR is a registered trademark of the National Association of Stock Car Auto Racing.
Q. When do you have live horse racing?
A. The live harness racing season runs November through April. We also simulcast horse racing nationwide, year round, in Race & Sports Book.
Click here to view the 2013-2014 Racing Schedules and click here to view the Simulcast Schedule.
Q. Are children allowed to view horse racing in the Festival Buffet and the Winner's Circle Dining Room?
A. Yes. Children are allowed to watch horse racing and are permitted in the Festival Buffet and the Winner's Circle® Restaurant. You must be 18 years of age to wager on horse racing and to enter the simulcast area.
Q. Do you have a direct line to the hotel?
A. Yes. Toll free is 866-473-7378 and local is 302-857-2190.
Q. Does the hotel have a spa?
A. Yes. The Bali-inspired Toppers Spa/Salon features eight massage therapy rooms including private couple’s suites, skincare treatment rooms, women’s and men’s bath areas, and separate hair and nail salons. Click here for more information on Toppers Spa/Salon.
Q. How late can I have dinner at Michele's Restaurant and still be on time for the show in the Rollins Center®?
A. We suggest that you allow 2 hours for your dinner at Michele's®.
Q. Do you serve lunch at Michele's?
A. During the week, no; however, Michele's does offer a spectacular Sunday Brunch from 9:30 a.m. to 1:30 p.m. We also offer lunch in the Garden Cafe located within the Casino, in the Festival Buffet located on the 2nd floor, and in Race & Sports Book located in The Colonnade.
Q. Is there somewhere else, other than Michele's, to have breakfast?
A. The Festival Buffet serves breakfast beginning at 7 a.m. Room Service is also available for breakfast. Also try Sweet Perks in the Hotel Lobby or Sweet Perks Too located in The Colonnade.
Q. Does the Hotel offer a continental breakfast?
A. A delicious continental breakfast featuring juices, fruit, yogurt, cereals and assorted pastries is available through Room Service.
Q. Where are your restaurants located?
A. Michele's is located on the 2nd floor overlooking the hotel lobby.
The Garden Cafe is located inside the Casino.
The Festival Buffet is located on the 2nd floor of the grandstand building.
The Deli is located outside the north entrance of the Casino.
Doc Magrogan's Oyster House is located in The Colonnade.
Race & Sports Book is located in The Colonnade.
Frankie's is located in The Colonnade.
Q. What time do the shows start in the Rollins Center®?
A. Most Friday events start at 9 p.m.; however, Friday Night Fights begin at 7:30 p.m. We also have Saturday evening events with varied start times. All events and times are subject to change. Please refer to our Concerts & Events Page to check the events that interest you.
Q. How often do you have shows in the Rollins Center?
A. This varies depending on the season. Please check our Concerts & Events Page for an updated list of events. Schedules and events are subject to change or cancellation without notice.
Q. What time do you begin seating for the shows in the Rollins Center?
A. The doors open approximately one hour prior to a show. Please refer to the Concerts & Events Page or call VIP Services at 800-711-5882 to confirm the time of the show that interests you, as times are subject to change.
Q. Where in the Rollins Center can I pick up my tickets on the night of the show?
A. The "Will Call" ticket window is located in the lobby of the Rollins Center, next to the Concierge desk. Will Call usually opens two hours before show time and remains open until one hour after show time. Will Call hours may vary; call VIP Services at 800-711-5882 to confirm hours.
Q. What is the main phone number for the property?
A. The local number is 302-674-4600. The toll-free number is 800-711-5882.
Q. What is the address for Dover Downs Hotel & Casino?
A. The Postal address is P.O. Box 1412, Dover, DE 19903. The physical address is 1131 N. DuPont Hwy., Dover, DE 19901. To ensure prompt delivery of mail and packages, include the name and/or title and the department name of the person to whom you are addressing.
Q. Can you give me directions?
A. Click here to go to our directions page.
Q. Do you offer Gift Certificates for Dover Downs Hotel & Casino?
A. Yes. Gift certificates are a great gift idea and may be purchased by calling VIP Services at 800-711-5882.
Q. What kind of parking facilities do you have?
A. We have plenty of free parking. We also offer valet parking for a nominal charge.
Q. Do you have activities for children?
A. No. Gaming is considered adult entertainment. You must be 21 years of age to play the slots and 18 years of age to wager on horse racing and on professional football parlay sports betting.
Q. How close is Dover Mall to the Dover Downs Hotel & Casino parking lot?
A. The Dover Mall is located directly next to the Dover Downs Hotel & Casino parking lot; however, vehicle transportation is required.