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| How can I change my contact information? |
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On your next visit to Dover Downs Hotel & Casino, stop by the Capital Club with your valid photo ID, and a Capital Club representative will update your contact information. If you prefer, you may call the Capital Club at 302-674-4600, ext. 3821, and with a few verification steps we can update your information over the phone.
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| What do you consider a valid ID? |
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We can accept a valid (current) driver’s license, state-issued identification, military identification and passport as valid identification for all transactions at the Capital Club.
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| How can I find out my Comp Dollar balance? |
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Click on the "My Account" button at the top of the page to view all of the updated details on your account. For your protection and privacy, we can provide this information in person or via telephone.
In person – On your next visit, insert your card into any slot machine. After the card reader shows your name, press the PROMO button. If the screen gives you a choice, you will need to press 1 for sweepstakes/promo balance.
Across the top of the screen will scroll your Comp Dollar balance. This is the dollar amount available for you to spend at our property on services, food and merchandise.
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You may also stop by the Capital Club with your valid ID and one of our friendly Capital Club representatives will gladly give your Comp Dollar balance.
Via telephone - Call the Capital Club at 302-674-4600, ext. 3821, and with a few verification steps we will gladly give you your Comp Dollar balance. | | |
| Where did my points go? My balance on the machine reads 0. |
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The balance on the screen shows only the points that you have earned that day. At the conclusion of each trip, your points are posted to your account in the form of Comp Dollars. Each point earned is worth 25 cents that you may spend for services and at our outlets for food and merchandise.
The points earned at Dover Downs Hotel & Casino give you MORE!
o Dover Downs Hotel & Casino - One Point = 25 cents in Comp Dollars
o Many casinos – one point = one Penny.
The Points you earn at Dover Downs Hotel & Casino are redeemable at our full service Spa, Four Diamond Hotel, NASCAR® Tickets, concerts, events and our 13 bars and restaurants. | |
| How do I qualify for promotions? |
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| Each promotion, event and giveaway is structured to reward Capital Club Members based upon their individual level of play. We appreciate the fact that you choose Dover Downs Hotel & Casino as your gaming and entertainment destination. We constantly evaluate and improve our offers to ensure that all levels of players receive benefits consistent with their play. To be certain that you receive all of the wonderful promotional gifts for which you are entitled, please use your Capital Club card every time you play. | |
| Why do I not get mail from Dover Downs Hotel & Casino? Why does my spouse/friend/relative get more mail than me? |
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Each promotion/event/giveaway has different criteria based upon activity on your Capital Club Card. We appreciate the fact that you choose Dover Downs Hotel & Casino as your gaming destination. We are constantly working on improving our offers to be sure that all levels of players receive offers that match their play.
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| Can I redeem my Comp Dollars for cash? |
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Yes, you may redeem your Comp Dollars for cash at the Capital Club with a valid ID, once per gaming day. The redemption ratio is two-to-one. A balance of 20 Comp Dollars must be left on your account.
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| What bus companies visit Dover Downs Hotel & Casino? |
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There are many bus companies that travel to Dover Downs Hotel & Casino, although we are not directly affiliated with any particular company. Your local tourism office will have information on which bus companies travel from your area to the casino.
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| Do I have to be present to win a giveaway? |
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Yes, you must be present during our events, giveaways and promotions to be eligible to participate and to win. Specific rules for each promotion are available at the Capital Club.
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| How may I obtain a win/loss statement and a W2G statement? |
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| You can request instant access to your win/loss and W2G statement via the "My Account" prompt above, or stop by the Capital Club and request that a copy be mailed to you (expect two - three weeks for delivery). | |
| How long do my points/comp dollars remain on my account? |
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| Comp Dollars will remain on your account as long as your account stays active, which requires that you earn at least one point in a year’s time. | |
| Can my spouse and I use the same Capital Club Card? |
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| Each Capital Club account is unique to one individual. | |
| What is FREE Slot Play? |
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| FREE Slot Play is the equivalent of free cash to play on slot machines and is exclusive to Capital Club members. FREE Slot Play is another of our many promotional offers and is awarded based on player activity. | |
| I received your coupon for FREE Slot Play. How do I use it? |
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Begin by setting up a personal identification number (PIN) at the Capital Club then find a FREE Slot Play-compatible machine and follow the steps below:
1. Insert your Capital Club Card
2. When the PROMO light flashes, PRESS the PROMO button
3. Press 2 to Collect FREE Slot Play
4. Enter your 4-digit PIN. You must enter the correct PIN by the third attempt or you will need to visit the Capital Club to receive a new PIN
5. After you enter your PIN, a screen will show:
- Available Dollars
- Enter Amount
6. Using keypad numbers, enter the whole dollar amount of your available FREE Slot Play to download to this slot machine
7. Play off your FREE Slot Play
8. Once all FREE Slot Play is spent, you can cash out any winnings
Repeat these steps to see if you have additional FREE Slot Play.
Join the Capital Club - the club that gives you more. Membership is free and easy.
Membership has its rewards! | |
| How much does it take to earn a point? |
